Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Odd problem, could be quite a few things....your sure you have got the password ***** on the ROKU?
That would be it, unless it was changed when ever it was set up, did you install the router?
" I can see the router on Roku" What do you mean by that, are logging into the routers GUI and checking the to see if the Rokus IP is listed?
aww, so many all we need to do is a factory restore on the roku and reconnect using same password.....though that same password ***** be working now. Do you have any other mobile devices, like a laptop or cell you can use to verify that WPA password ***** *****?
If we wanted to do a factory reset, it would be by pressing in this little button with a pen for about 5 seconds.
gotcha.....WPA is just a type of authentication, not something you set on each device. I have a feeling your wifi password ***** that new router is not what you think it is. Did Verizon provide you with paper work?
If you Like I can remote in and at lest tell you if your router is set up in its default configuration, and if it is, i can log onto the router and change that wifi password.
The problem is for sure the wifi password, there's no question. Also, a wifi password ***** never have spaces, ever.
Do you want me to try and take a stab at logging into that router and changing the password?
You need to log onto your router and see if its blocking porrts, which doesn't seem likely.
so with it plugged in directly, and you turn on roku, the TV says no connection?
So, yeah to confirm your router is not restricting access, you will need to log onto the router and go through the ports, since thats not something you want my help with, there is not a whole more I can tell you about regarding that. You will need to look up the local ip of your router go to start and type in "cmd" in the black window type "ipconfig" when you see the gateway ip listed, put that IP in a browser and try logging onto the router with default user credentials which are usually admin/admin, admin/password ***** admin/ no password.
your roku should not be connected to your PC....
Roku direct connect to router is the way a direct connect works....
It needs to be connected to the TV to see if its working, obviously....I would think with a direct connect, it would be fine.
your need your gateway.
I told you how to get that above. Here it is again.
your looking for an ip address called gateway
here is an example of mine from that command line propt.
ireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : Belkin Link-local IPv6 Address . . . . . : fe80::dc72:1b78:e051:1dec%4 IPv4 Address. . . . . . . . . . . : 192.168.2.8 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1
Great, just use that defualt gateway IP in a browser to connect to the router and see if there are routing problems.
you have to open a browser window and put that gateway IP in and hit enter, that takes you to your routers config page, where you can log in and see if there is anything blocking your roku.
I need to step away, and i believe this requires remote assistance in order to correct, since you do not want remote help, and I have to go, i'm going to opt out. If your still having problems later, I can jump back in.
No problem. Did you get it to work?