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Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 1289
Experience:  Systems Administrator
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I have all Panasonic tvs and dish network. My tvs are having

Customer Question

I have all Panasonic tvs and dish network. My tvs are having a hard time connecting to my internet. Can you help? I've already talked to Dish and my internet provider, and everything looks like it's working from their standpoint.
Submitted: 8 months ago.
Category: Networking
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Are you connecting using WiFi?
What's the make/model of your router?

Customer: replied 8 months ago.
UBEE, DDW365. I also have Vonage phone hooked up to it.
Expert:  Cody replied 8 months ago.

Does the TV see the WiFi being broadcast, does it try to connect and fail?

Customer: replied 8 months ago.
It isn't seeing my wifi now, but it did at one time.
Expert:  Cody replied 8 months ago.

Do you know how to login to the router and broadcast another SSID?

Customer: replied 8 months ago.
I know the name and password, is that what you mean?
Expert:  Cody replied 8 months ago.

yes, and we'll want to setup a new network that's unsecure to see if the tv see's it

Customer: replied 8 months ago.
Ok what do I do? I'm on the tv that has the main HDDVR. The Dish sees my network but won't connect. I'm not sure how to check the tv connectivity.
Expert:  Cody replied 8 months ago.

page 67 shows the primary network, try changing it to unsecure where it doesn't require a password ***** see if it then will connect.

Customer: replied 8 months ago.
How?
Expert:  Cody replied 8 months ago.

have to login to router and go to primary network

Customer: replied 8 months ago.
From computer?
Expert:  Cody replied 8 months ago.
Customer: replied 8 months ago.
Ok I'm there on wifi status
Customer: replied 8 months ago.
Now what do I do?
Expert:  Cody replied 8 months ago.

make the broadcast network unsecured where it doesnt have a password

Customer: replied 8 months ago.
Under password ***** sharing?
Expert:  Cody replied 8 months ago.

possibly, can you take a screenshot of it?

Customer: replied 8 months ago.
Ok
Customer: replied 8 months ago.
Here is where I am now
Expert:  Cody replied 8 months ago.

thats on your computer we need to login to the router to make the wifi network unsecure (without a password)

Expert:  Cody replied 8 months ago.

I'll be back shortly need to step out

Customer: replied 8 months ago.
It's fixed thanks