Hello. My name is ***** ***** I will be assisting you today.
Are you connecting using WiFi? What's the make/model of your router?
Does the TV see the WiFi being broadcast, does it try to connect and fail?
Do you know how to login to the router and broadcast another SSID?
yes, and we'll want to setup a new network that's unsecure to see if the tv see's it
page 67 shows the primary network, try changing it to unsecure where it doesn't require a password ***** see if it then will connect.
have to login to router and go to primary network
make the broadcast network unsecured where it doesnt have a password
possibly, can you take a screenshot of it?
thats on your computer we need to login to the router to make the wifi network unsecure (without a password)
I'll be back shortly need to step out