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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have windows vista and changed my admin password but

Customer Question

I have windows vista and changed my admin password ***** forgot it. What do I do?
Submitted: 8 months ago.
Category: Networking
Expert:  PramitP replied 8 months ago.

Hello Gail,

As I understand, you have forgotten your admin password ***** Windows Vista, correct?

If that is so, then you'll need access to another working system as this process involves creating a bootable CD. Do you have access to another system ?

Thanks and Regards,

Pramit

Customer: replied 8 months ago.
I do have access but I'll have to see about the cd. Would usb drive work.
Expert:  PramitP replied 8 months ago.

Yes, you can. Is the other system windows based?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Can u securely connect to fix this
Expert:  PramitP replied 8 months ago.

Not entirely. But don't worry, I will thoroughly assist you

Customer: replied 8 months ago.
When do we do this then. And I think my usb drive has stuff on it. Is that a problem. I can pick up a cd tomorrow.
Expert:  PramitP replied 8 months ago.

It shouldn't be a problem. But can you take a backup somewhere?

Customer: replied 8 months ago.
I don't understand your question.
Expert:  PramitP replied 8 months ago.

Is it possible for you to take a backup of the contents of your USB drive?

Expert:  PramitP replied 8 months ago.

Although, you won't lose the contents but it's a precaution.

Customer: replied 8 months ago.
I just have the one. Should we pick this up tomorrow when I'm more prepared.
Expert:  PramitP replied 8 months ago.

Yes we can. Same time, tomorrow.

Customer: replied 8 months ago.
I work til 930 tomorrow nite. Would morning say 900 be ok.
Expert:  PramitP replied 8 months ago.

9AM EST? What time is it now at your end?

Customer: replied 8 months ago.
9 am central
Expert:  PramitP replied 8 months ago.

Can we make it 10AM CST?

Customer: replied 8 months ago.
Sure. Thanks.
Expert:  PramitP replied 8 months ago.

Before we begin tomorrow, could you please download and install the following software?

http://download.imgburn.com/SetupImgBurn_2.5.8.0.exe

Customer: replied 8 months ago.
I'll give it my best.
Customer: replied 8 months ago.
I download the software from another computer and load it onto mine, is that correct?
Customer: replied 8 months ago.
Lost already! How do I do that if I can't get on my computer?
Expert:  PramitP replied 8 months ago.

Correct, you load it on another computer. You will need this to burn contents on your CD.

Customer: replied 8 months ago.
Ok. Tomorrow then. Have a good nite.
Expert:  PramitP replied 8 months ago.

Goodnight!

Customer: replied 8 months ago.
I need to cancel this for now. Can this be done.
Expert:  PramitP replied 8 months ago.

Cancel as in? Cancel the service?

Customer: replied 8 months ago.
will I be charged?
Expert:  PramitP replied 8 months ago.

Yes, you can cancel. Regarding the charges, I am not the right person to answer this. I will ask the moderators to help you out.