Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Marilyn.
The fire tv stick is a very basic device, hence the entry level pricing. It is not as capable as the fire box for example which has more memory and processing power, so seeing some interruptions is not uncommon.
There are a few steps you can try to improve performance though:Go into the fire setup menu and set the audio output format to pcm/stereo
Also run the software update function in the fire menu,
and lastly in the fire network menu change the dns server to 126.96.36.199
Let me know if that helps, and if not I can recommend some alternate devices for you that may work better.