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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Installed Windows 10 yesterday. Continue to get our wireless

Customer Question

Installed Windows 10 yesterday. Continue to get our wireless internet connection disconnected
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

May I ask how long it stays connected before it disconnects? While it is connected, are you able to access the Internet?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
this morning for about 4 hours and then disconnected.. Yesterday we had the laptop on for 5 hours, when we started-up this morning, no connection. All was fine with windows 8 before we replaced it with windows 10 and now have this issue.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to run a secure remote assistance session on the computer so I can setup the wireless connection?

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