I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 13 and click the circle button to start the remote application.
Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?