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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Barbara.
In most cases, neither of these options works. Most routers don't support WPS (button) or PIN connectivity any longer because they aren't very secure.
What you need to do is just go into the network/wireless settings on the stick with the fire remote, let it scan for networks, pick your home wifi network name from the list, then type in the wifi password. If you need help determining that password ***** me know.
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