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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My netgear wireless router got locked and I want to unlock

Customer Question

my netgear wireless router got locked and I want to unlock it
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Network Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: the router has a lock on the display and I want it removed when I push the button on the side it flashes for about 30 secs and the locks back
JA: Is there anything else important you think the Network Technician should know?
Customer: and its blocking my devices
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What's the model of your Netgear router?

What do you need to unlock it for?

Are you looking for your wi-fi / wireless password?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
it has windows 10 and yes
Customer: replied 9 months ago.
I know my wifi password ***** just need to unlock the router
Expert:  Viet - Network Tech replied 9 months ago.

I'm not sure what you mean unlock. What do you need to unlock the router for?

Customer: replied 9 months ago.
its locked when I connect to it everything says its locked or the nat is strict
Expert:  Viet - Network Tech replied 9 months ago.

Was it working fine previously?

Please disconnect power cord from netgear router for a few minutes, then re-connect

, then wait a bit, and see if you can connect.

What are your devices?

Please let me know. Thank you.

Customer: replied 9 months ago.
wirelesss printer and xbox one
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Have you set up port forwarding on your router for the xbox?