I'm sorry about the issue. Is the TV asking for the Wi-Fi / wireless password?
Do you see the Cisco Connect or Linksys Connect program on your computer?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.