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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 32977
Experience:  20 years consulting in the IT industry with Networking
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Acer 500 is locked from password forgot, Acer 500 tablet is

Customer Question

Acer 500 is locked from password *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Acer 500 tablet is locked due forvi Forgetting my password
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is it the Acer android tablet model A500 or something else?

Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
Expert:  Viet - Network Tech replied 11 months ago.

Please press and hold power on/off button on tablet, then power it off. Then watch the video instructions at the website below:

https://youtu.be/ZTAmn0aOCBw?t=60

; (watch it starting at the one minute mark.)

; if needed, here is another video:

https://www.youtube.com/watch?v=eZ6Wyjt7Lag

Please reply at the box below to continue. Thank you.

Customer: replied 11 months ago.
It did not help.where is my refund
Expert:  Viet - Network Tech replied 11 months ago.

I'm sorry; we guarantee our service, so don't worry. Were you able to follow the steps at the video website below:

https://www.youtube.com/watch?v=eZ6Wyjt7Lag

Are you stuck at any step? Please reply at the box below. Thank you.

Customer: replied 11 months ago.
It did all the steps a couple of times and still not resetting
Expert:  Viet - Network Tech replied 11 months ago.

I'm sorry. Can you try:

  1. Power off the tablet (press and hold power button and power off.)
  2. Press & hold the Volume Up button.
  3. While holding the Volume Up button, press & hold the Power button for 3 seconds, then release. Keep holding the Volume Up button.
  4. Once the tablet vibrates (it should vibrate soon), switch / slide the touchscreen lock switch on and off quickly and repeatedly while still holding the Volume Up button.
  5. Once the "Erasing Userdata..." message appears in the upper left corner, release the Volume Up button and stop switching the touchscreen lock switch
  6. Wait a bit and check.

- If that does still not work, can you please confirm your Acer tablet model?

Please let me know. Thank you for your patience.

Customer: replied 11 months ago.
Did not work and uwa its a acer 500
Expert:  Richard replied 11 months ago.

Hi there Stefanie

How far are you able to get to with the steps?

Customer: replied 11 months ago.
Hi sir. I did all the steps but they not working. Its not resetting.the little writing is coming up but when it come back on the same way
Expert:  Richard replied 11 months ago.

When you say writing, what exactly do you see? What text does it give?

Customer: replied 11 months ago.
The little writing like its rebooting but it dont.
Expert:  Richard replied 11 months ago.

Do you see Erasing Data as a message?

Customer: replied 11 months ago.
No.
Customer: replied 11 months ago.
I didnt get my situation resolve.i want my refund but i want do this no more cauae there should of been a better concept when it did not work
Expert:  Richard replied 11 months ago.

No problem, you can get a refund here

http://ww2.justanswer.com/help/how-can-i-request-refund

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