I'm sorry about the issue. Is it the Acer android tablet model A500 or something else?
Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Please press and hold power on/off button on tablet, then power it off. Then watch the video instructions at the website below:
; (watch it starting at the one minute mark.)
; if needed, here is another video:
Please reply at the box below to continue. Thank you.
I'm sorry; we guarantee our service, so don't worry. Were you able to follow the steps at the video website below:
Are you stuck at any step? Please reply at the box below. Thank you.
I'm sorry. Can you try:
- If that does still not work, can you please confirm your Acer tablet model?
Please let me know. Thank you for your patience.
Hi there Stefanie
How far are you able to get to with the steps?
When you say writing, what exactly do you see? What text does it give?
Do you see Erasing Data as a message?
No problem, you can get a refund here