I am the person that will be helping you today.
Are you attempting to connect the computer to the network with a network cable or wirelessly?
I will be standing by, looking forward to your response.
Thank you for the update. You won't need to enter the ISP name and password. If you plug it into your router with a network cable, can you get online that way? If it does work that way, may I start a secure assistance remote session with you so that I can then get your wireless working?
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.