I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Okay. In order for me to give you information that will help, you have to answer my questions. I asked you for the brand and model name of your router. Your response was, "iinet". What does that mean? Is iinet your provider?