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Nathan, System Administrator
Category: Networking
Satisfied Customers: 21506
Experience:  IT systems admin, network installer
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I have a panasonic smart TV when I trie
, When i tried

Customer Question

I have a panasonic smart TV when I trie
JA: Thanks. Can you give me any more details about your issue?
Customer: When i tried to connect to my router d-link DIR-822 by wi-fi the tv connect to the router but refuse to connect to internet
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Networking
Expert:  Randy IT Tech replied 11 months ago.


My name is ***** ***** certified computer/network professional with over 10 years experience. I will be glad to assist you with this.

Do you get an error message after you choose your wifi network and enter the wifi password ***** your tv?

Customer: replied 11 months ago.
No it's only show the link between the tv and the router id blue but not the line to go on internet
In the message the only code i have is 001
Expert:  Randy IT Tech replied 11 months ago.

Follow these steps please. Select the Menu button on your Panasonic TV remote.

  1. Select Network > Network Connection.
  2. Select Wireless.
  3. Select Wireless Network Settings.
  4. Find your network name in the list of available networks and select it.
  5. Enter your network password.
  6. Let me know what happens please.
Customer: replied 11 months ago.
The domestic network is available
Echec to connect to server (001)
Customer: replied 11 months ago.
I send you a picture
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please try going into the network settings, and manually set the DNS address to, and let me know if that helps?

Customer: replied 11 months ago.
Hi Nathan, DNS address of tv or router?
Expert:  Nathan replied 11 months ago.

This setting would be input on the tv. You don't need to change anything (yet) on the router itself.

Customer: replied 11 months ago.
I will rtried tomorrow I have to quit for tonight sorry
Expert:  Nathan replied 11 months ago.

No problem, take your time.

Expert:  Nathan replied 11 months ago.

Did you need any more help with this?

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