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Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2631
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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We have connected Xbox One to the internet, but are unable

Customer Question

We have connected Xbox One to the internet, but are unable to create a user and begin using Xbox One. Is the issue a bandwidth issue or is there some other problem
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

What error are you receiving when you try to set up a user?

Customer: replied 1 year ago.
Service is unavailable try again later
Expert:  Byron replied 1 year ago.

Thanks. Has your router been set up to forward these ports?

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)
Customer: replied 1 year ago.
I do not understand your question
Expert:  Byron replied 1 year ago.

Your Xbox need to have information sent to it using the ports listed above.

On your router you direct information sent on those ports to the IP address that your Xbox is using.

That is how the Xbox receives services.

What is the brand and model number of your router?

Customer: replied 1 year ago.
Arris tg862g/ct
Expert:  Byron replied 1 year ago.

Thank you. Here's a guide:

http://portforward.com/english/routers/port_forwarding/Arris/TG862G-CT/Xbox_One.htm

If you need a little help with this please don't hesitate to ask.

Expert:  Byron replied 1 year ago.

Hi. Is the Xbox up and running now?

Expert:  Byron replied 1 year ago.

Please let me know if you need anything.

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