I'm sorry about the issue. When did this issue first occur?
Can you please confirm the Toshiba laptop has Windows 7?
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If you test connecting the Toshiba laptop to the Netgear modem device with an extra Ethernet/network cable, does internet work or not?
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On the Toshiba laptop, can you click on Start->All programs->Accessories->Command Prompt
, then type ipconfig then press Enter key, then tell me the IP address and Default Gateway numbers
, then type ping google.com then press Enter, then tell me the result.
Please reply at the box below to continue troubleshooting. Thank you.
Great. I was waiting for you yesterday, but I'm glad you got it working now. We are canceling this for you. If you need help with anything else in the future, please come back any time. Thank you for the update.