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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9256
Experience:  Information Technology Specialist
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I'm ***** *****. I"m having an issue connecting my ps3

Customer Question

Hi, I'm ***** *****. I"m having an issue connecting my ps3 (super slim model) to my new Belkin router.
JA: Thanks. Can you give me any more details about your issue?
Customer: Sure. The PS3 is picking up the signal, since it shows up in the scan.But, when I go through all the settings, including typing in the correct WPA key, the PS3 says "A connection to the access point could not be established. Check the security settings for the wireless LAN". This also happened when I entered everything in manually. I also reset the router to factory settings, and same thing. My computer, smart phone, and other devices have no problem connecting, just my ps3 (it didn't have this problem with the last Belkin router). The new router model is Belkin AC1200 Model number: F9K1113V4.
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Networking
Customer: replied 10 months ago.
Hello?
Expert:  Randy IT Tech replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Follow these steps please>

1. Power Off the PS3 via the power switch in back and power back on w/switch.

2. Hold Power Button on the Front until you hear 3 beeps.

3. Then go through the initial setup and try the wifi again.

Let me know if this does not work and we can try another solution.

Customer: replied 10 months ago.
Ok, followed the steps, but it gave me the same message, "A connection to the access point could not be established. Check the security settings for the wireless LAN".
Customer: replied 10 months ago.
Hello? Randy?
Customer: replied 10 months ago.
I didn't work.
Customer: replied 10 months ago.
It* didn't work. What should I do now?
Expert:  Randy IT Tech replied 10 months ago.

okay, this sounds like the old network information is still in the system. The next option will be a system restore>Go to >Settings > System Settings > Restore PS3™ System you can choose quick format for a faster restore.

Customer: replied 10 months ago.
Would I lose anything saved on the memory of my play station with the system restore?
Expert:  Randy IT Tech replied 10 months ago.

yes, you will need to do a back up to memory stick if you do not want to lose anything.

Customer: replied 10 months ago.
I don't have a big enough memory stick to save everything right now. Can we continue this tomorrow after I buy a big enough memory stick to save everything, and then continue this process?
Expert:  Randy IT Tech replied 10 months ago.

yes, just let me know when you are ready.

Customer: replied 10 months ago.
Ok, thank you, ***** ***** reply back to you tomorrow.
Expert:  Randy IT Tech replied 10 months ago.

sounds good!

Expert:  Randy IT Tech replied 10 months ago.

did that get your wifi going on the ps3?

Let me know if you need more help please.