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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8698
Experience:  Network consultant for over 20 years.
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After installing windows 10 my canon MG3520 inkjet no longer

Customer Question

after installing windows 10 my canon MG3520 inkjet no longer works wireless. It does work when connected with cable .
Submitted: 10 months ago.
Category: Networking
Expert:  Mike the Mac Medic replied 10 months ago.

Is the computer connected via WiFi? or Ethernet?

Customer: replied 10 months ago.
by WiFi
Expert:  Mike the Mac Medic replied 10 months ago.

Do you have any other computers or devices that can print wirelessly?

Customer: replied 10 months ago.
no
Expert:  Mike the Mac Medic replied 10 months ago.

OK are you sure the printer is connected to your WiFi Network?

Customer: replied 10 months ago.
Expert:  Mike the Mac Medic replied 10 months ago.

OK I can connect by remote and see what is happening.

Expert:  Mike the Mac Medic replied 10 months ago.

If you want me to do that please Accept the remote assistance offer. Plug the printer in by USB and install this firmware update before we begin: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg3520?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25

Select Firmware then select the Windows version

Expert:  Mike the Mac Medic replied 10 months ago.

Printer Firmware Updater (Windows) for MG3500 series Ver.1.0

Expert:  Mike the Mac Medic replied 10 months ago.

Did you do that?