Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=136374
Hi there and welcome
Do you still require assistance with this problem?
Please let me know.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you can now sign in with Explorer please
Can you tell me when this started?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, you should leave drive scanner uninstalled, and I am sorry your dissapointed in me, but please understand it can take a number of steps to correct this.
You say it worked better, so you mean you could sign in?
ok, but you need to actually go in internet explorer to the sign in page for messenger at http://mail.yahoo.com
And sign in.
ok.. then try to sign into messenger and see if it now lets you.
Tell me if it then connects please
ok, you may then be infected.
Download and run RKill from my link below
Make sure when you run it you right click the file and select run as administrator.
Perform any actions it tells you to do then tell me if Yahoo connects please,
ok, you did have an infection then so you may have additional ones. Can you download and run Malwarebytes from my link below.
Use the free version
Run a full scan, let it complete and when it has, restart the computer and run it again as it unlocks some infections that get removed the second time around.
Then restart and tell me if it then works please