I will be the person helping you today. When it comes to forwarding ports as such, it can be a little difficult because you have to make sure it is forwarded on all forwardable devices. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
I will be able to solve this problem for you, if I am am able to remote in and fix it for you. I will be able to remote in. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
That is correct. There is an extra fee for the remote session. If you are connected via GoTo MyPC, then a remote is possible. I will send you the information for the remote connection.
Thank you for the update. I will be here tomorrow. When you are ready to begin, please post a message on this page. Thank you.
You are very welcome. I will be standing by.