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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Linksys EA9200: speed from isp modem only connecting at

Customer Question

Linksys EA9200: speed from isp modem only connecting at 10/100 and not 1Gbps with Cat6+ cable. ISP tech came today and connected hardwired to modem with same cable at speeds over 900 at speedtest.net. Any ideas on what I can do to fix this?
Submitted: 10 months ago.
Category: Networking
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist. Was the router already in service and you then upgraded to a faster connection?

Customer: replied 10 months ago.
My previous speed was 400. But I have already tried factory reset and firmware update.
Expert:  Byron replied 10 months ago.

Was the reset performed with the router powered on and the reset

button held down for about 10 seconds until the LEDs started flashing?

Customer: replied 10 months ago.
no
Expert:  Byron replied 10 months ago.

That's the proper way to do it. Please perform the reset and set it up again and test your speed.

Customer: replied 10 months ago.
ok
Expert:  Byron replied 10 months ago.

The button is recessed so use a pen or straightened paper clip to hold the button down.

Customer: replied 10 months ago.
Still the same
Expert:  Byron replied 10 months ago.

Are you testing your speed from a computer hard-wired to the router that has it's own gigabit port?

Customer: replied 10 months ago.
Expert:  Byron replied 10 months ago.

In the router settings is the Smart Connect band steering feature enabled or disabled?

Customer: replied 10 months ago.
enabled
Expert:  Byron replied 10 months ago.

Disable it and run another speed test.

Customer: replied 10 months ago.
same. under connection status in network and sharing on my computer it shows connected at 100 and online speedtest.net results are 91
Expert:  Byron replied 10 months ago.

What version of Windows are you using?

Customer: replied 10 months ago.
10
Expert:  Byron replied 10 months ago.

Thanks. Right-click on the start menu button. From the menu that opens select Device Manager.

Expand the entry for network adapters and let me know what the computer is using for the LAN/Ethernet adapter.

Customer: replied 10 months ago.
Realtek USB GbE Family Controller
Customer: replied 10 months ago.
Which I have unistalled and reinstalled
Customer: replied 10 months ago.
I just attached report from my router.
Expert:  Byron replied 10 months ago.

OK. Right-click on the adapter and select Properties.

Click the Advanced tab.

Click Speed & Duplex

The Value will probably show as Auto

set it to 1GB Full Duplex if you have that option.

Customer: replied 10 months ago.
I have tried that too lol
Expert:  Byron replied 10 months ago.

Are the other two devices plugged into the other router ports gigabit capable?

Customer: replied 10 months ago.
No change
Expert:  Byron replied 10 months ago.

Right-click the start menu button and open Network Connections.

Right-click on the LAN connection and select Properties.

Remove the checkmark from QoS Packet Scheduler and click OK.

Customer: replied 10 months ago.
Done. No change
Customer: replied 10 months ago.
Does it matter that there are no x under the gigabit column on the report from the router? It's like the router is not recognizing the speed coming from the modem
Expert:  Byron replied 10 months ago.

Right-click on the adapter in Device Manager and Update Driver Software and have it search online for

a newer driver. If it doesn't find anything, and I really don't trust those results, go the the manufacturers

website and see if something newer is available.

Customer: replied 10 months ago.
Done both of those already too
Customer: replied 10 months ago.
Not my first trip to the rodeo but this one has me baffled. Everything was fine for a few days and then this happened with no action on my part and working for days trying to reverse it.
Expert:  Byron replied 10 months ago.

I see what you're saying about the report for the internet port on the router.

If you connect your laptop/PC straight to the modem is it indicating a GB connection?

Customer: replied 10 months ago.
No. Actually, this is when the problem started. I hardwired directly to the modem and my computer went to the 100. After reconnecting to the router, I couldn't get it to return. I have also used the command prompt to flush, erase, renew, etc. with no luck.
Expert:  Byron replied 10 months ago.

From the admin command prompt did you do:

netsh winsock reset

netsh int ipv4 reset

and

netsh int ipv6 reset

Customer: replied 10 months ago.
Strange thing is, no matter whether or not I'm connected to the modem or router, the connection keeps the default name of my router
Customer: replied 10 months ago.
I need to restart the computer, be right back
Expert:  Byron replied 10 months ago.

From the command prompt do:

netsh lan show profiles

you can then do

netsh lan delete profile ?

and that will show the syntax to delete the profile from the interface

Customer: replied 10 months ago.
Maybe we found something here....when I entered the first command I got the following....
The Wired AutoConfig Service (dot3svc) is not running.
Expert:  Byron replied 10 months ago.

type services.msc and press enter

Customer: replied 10 months ago.
nothing
Expert:  Byron replied 10 months ago.

don't worry about wired autoconfig.

that's not the issue

that service is for a type of authentication that isn't relevant here.

Customer: replied 10 months ago.
sorry, didn't see the box
What am I looking for now?
Expert:  Byron replied 10 months ago.

I'm not sure. The router should be showing a GB connection from the modem.

If the modem is DOCSIS 3 (which it almost certainly is unless it's very old) the cable company can reset it remotely.

Customer: replied 10 months ago.
the modem is brand new. DOCSIS 3 , 32 channel down X 8 channel up. it has been reset today and when the tech was here today he connected to it on an ipad with a usb ethernet dongle and was hitting over 900 down.
Customer: replied 10 months ago.
He called it an ipad but it wasn't lol
Expert:  Byron replied 10 months ago.

Was the router plugged in to the modem when you reset it?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
reset the router? just to make sure I understood that correctly
Expert:  Byron replied 10 months ago.

Yes.

Unplug the modem and the router.

Plug the modem only back in and wait till all the lights come up showing it's fully connected.

Once that occurs plug in the router and see if it correctly detects the connection.

Customer: replied 10 months ago.
I tried that once already before the reset but I can try it again
Expert:  Byron replied 10 months ago.

It's 2AM where I'm at so I'm going to sleep on this.

Customer: replied 10 months ago.
no change, report still has x's under 10/100 column only
Customer: replied 10 months ago.
it's not the Cat6+ cable. the tech used the same cable to connect to the modem today
Customer: replied 10 months ago.
give up yet? lol
Expert:  Byron replied 10 months ago.

not quite