Ask Computer Networking Questions and Get Answers ASAP
Hi. My name is***** you for your question and the opportunity to assist. Was the router already in service and you then upgraded to a faster connection?
Was the reset performed with the router powered on and the reset
button held down for about 10 seconds until the LEDs started flashing?
That's the proper way to do it. Please perform the reset and set it up again and test your speed.
The button is recessed so use a pen or straightened paper clip to hold the button down.
Are you testing your speed from a computer hard-wired to the router that has it's own gigabit port?
In the router settings is the Smart Connect band steering feature enabled or disabled?
Disable it and run another speed test.
What version of Windows are you using?
Thanks. Right-click on the start menu button. From the menu that opens select Device Manager.
Expand the entry for network adapters and let me know what the computer is using for the LAN/Ethernet adapter.
OK. Right-click on the adapter and select Properties.
Click the Advanced tab.
Click Speed & Duplex
The Value will probably show as Auto
set it to 1GB Full Duplex if you have that option.
Are the other two devices plugged into the other router ports gigabit capable?
Right-click the start menu button and open Network Connections.
Right-click on the LAN connection and select Properties.
Remove the checkmark from QoS Packet Scheduler and click OK.
Right-click on the adapter in Device Manager and Update Driver Software and have it search online for
a newer driver. If it doesn't find anything, and I really don't trust those results, go the the manufacturers
website and see if something newer is available.
I see what you're saying about the report for the internet port on the router.
If you connect your laptop/PC straight to the modem is it indicating a GB connection?
From the admin command prompt did you do:
netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
From the command prompt do:
netsh lan show profiles
you can then do
netsh lan delete profile ?
and that will show the syntax to delete the profile from the interface
type services.msc and press enter
don't worry about wired autoconfig.
that's not the issue
that service is for a type of authentication that isn't relevant here.
I'm not sure. The router should be showing a GB connection from the modem.
If the modem is DOCSIS 3 (which it almost certainly is unless it's very old) the cable company can reset it remotely.
Was the router plugged in to the modem when you reset it?
Unplug the modem and the router.
Plug the modem only back in and wait till all the lights come up showing it's fully connected.
Once that occurs plug in the router and see if it correctly detects the connection.
It's 2AM where I'm at so I'm going to sleep on this.