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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I bougth a Ipad back in 2014 and my wife used it few months

Customer Question

I bougth a Ipad back in 2014 and my wife used it for a few months and forgot the password ***** it sat around all this time now I am her husband and trying to fine out the pass word to it I bougth it from HSN or QVC thanks
Submitted: 1 year ago.
Category: Networking
Expert:  Ben_Stratton replied 1 year ago.


My name is ***** ***** Just Answers, and I will be helping you with your issue today.

Unless you made a backup before you forgot your password, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings.

We will have to choose a method to wipe and restore the iPad. Do you know what version you have purchased?

Customer: replied 1 year ago.
I pad 16GB applethe model is A1416 classB serial number DYTJ4AWHDVDI
Expert:  Ben_Stratton replied 1 year ago.

Would you like me to call you to resolve the iPad issue? It came across on my screen that you would prefer a phone call.

Expert:  Ben_Stratton replied 1 year ago.

If you would like, we could get this resolved very quickly over the phone.

Expert:  Ben_Stratton replied 1 year ago.

Let me know when you are available to troubleshoot the issue again, I am free all day today!

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