I am the person that will be helping you today.
This is far too common a problem as far as the network adapters go. Windows creates the Wan Miniports in an attempt to 'fix' the network when it cannot access the Internet. The first thing I would suggest is right clicking each wan miniport in the device manager and choosing to Uninstall it. After uninstalling all of the miniports, restart the computer and test your connection once more. If you still have problems, choose to uninstall the Wireless Adapter and reboot once more. After the reboot, you should be all set when it installs the adapter automatically.
I look forward to hearing your feedback concerning whether or not your problem is fixed.
I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.
I will be standing by,Jason
Thank you for the update.Let's check if the problem is with the IP configuration.
- Hold down the two following keys at the same time: Windows key and the letter R- In the box that comes up, type: cmd- Click the Ok button.- In the black window, type the following and press Enter: ipconfig- Press Enter Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?- In the black window, type the following and press Enter: ping 18.104.22.168 Question #2: What does it say, replies or request timed outs?- In the black box, type the following and press Enter: ping red.com Question #3: What does it say, replies or request timed outs?
Thank you for the update. Please, give me the answers to all three of the questions that I posed earlier.
Okay, thank you. That means you are not, yet connected to the wifi. Please, reconnect to the wireless signal and repeat those instructions.
I am not understanding your last post. Please, reconnect to the wireless signal and repeat those instructions.
So as of right now, you cannot connect? Does it give you any sort of error?
You have already uninstalled and reinstalled the Wireless adapter from the device manager, correct?
Remove all items in the network adapter section and restart the computer. Once it is restarted, reconnect to the wireless signal and report back here. Thank you.
Your adapter may not be supported under Windows 10 and/or there is some other fault that was created during the update. Yes, I am here. It takes a while for the message to appear here and then I have to type my message.
How long ago did you update to Windows 10?
It sounds like the update may have caused some problems on the tablet. Are you willing to simply remove the Windows 10 update and go back to the working version of Windows on the problem tablet? You can remove Windows 10 and go back to the previous version of Windows by following the instructions that I typed for you below:
- Click the Start Menu and click "Settings"- Click “Update & security” icon and select “Recovery.”- Choose “Go back to Windows 7? or “Go back to Windows 8.1? option. Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install. - After that is complete, the computer will reboot and Windows 10 will be gone.
I foresee many new versions of Windows to be released before Windows 8.1 will become obsolete. Windows XP was still being supported and updated less than two years ago.
That is odd. What do you see?
Thank you. I will be here awaiting your response.
Hello,If you wish, I can send up a refund request for you. That will mean that I am not given credit for any of my time today. - Jason
Your original problem is that you installed Windows 10 and your wireless didn't work. Now your wireless works, but you are using Windows 8. I am not here to debate, however.
I am not part of billing. I have no control over the charge. It's either all or nothing. If they charge you $12, that means I am given a total of $6 for my time. If wish, I can send up the refund request for all of the charge or none. Thank you.
Thank you for the update. I have no control over the failed updates that Microsoft puts out there. I must leave now to continue working here at my job. Thank you.