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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36138
Experience:  Great troubleshooting skills with computer and network.
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My kindle fire will not connect to internet

Customer Question

my kindle fire will not connect to internet
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously? Or is this a new Kindle Fire?

Is there any error or message?

What happens when you connect the Kindle Fire to your wi-fi/wireless network name?

What is the model of your Internet modem/router device?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
it has been working
Just says an error has occurred
will not connect to to wi-fi ,,verizon
Verizon
Expert:  Viet - Network Tech replied 1 year ago.

1. Can you please press and hold the Power on/off button on the Kindle Fire about 30 seconds, then turn it back on and check?

2. If that does not work, can you go to the Wi-Fi / wireless menu on the Kindle Fire, then select your wireless network name, then tap on the Forget option if available

, then tap on your wireless network name again and connect, and check.

3. If that still does not work, please disconnect the power cord from your Verizon internet/wireless modem/router device for a few minutes, then re-connect, then wait a bit, and try again.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
Did all the steps and still cannot connect
Expert:  Viet - Network Tech replied 1 year ago.

Sorry, are you able to download any book?

When you go to the Wi-Fi / wireless menu on the Kindle fire, then select / connect to your wireless network name, then what happens? Does it connect? Or does it give nay error or message?

Thank you.

Customer: replied 1 year ago.
No. I cannot download a book.
just says an error has occurred
Expert:  Viet - Network Tech replied 1 year ago.

So when select / connect to your wireless network name (not opening the internet app icon yet), it just says an error has occurred right? Is any other device, such as a laptop or tablet, currently to your wi-fi/wireless network name fine? Thank you.

Customer: replied 1 year ago.
an error has occurred.
my PC and printer are fine.
Expert:  Viet - Network Tech replied 1 year ago.

I'm sorry, the system is corrupted; please try:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
  4. Then check.

Please let me know. Thank you.

Expert:  Viet - Network Tech replied 1 year ago.

After resetting, does it let you connect to your wi-fi/wireless network name?

Expert:  Viet - Network Tech replied 1 year ago.

When you are available, please reply at the box below to continue troubleshooting. Thank you.