Hello, when at home if you ping the IP address of your printer do you get a reply please?
64 bytes from 10.0.0.100: icmp_seq=2 ttl=255 time=0.623 ms
Thank you so in your router, you've set up a port forward to 10.0.0.100 port 631 and the printer is set up with static IP of 10.0.0.100?
The printer has a static IP on my home network. It is 10.0.0.100.
When I log into my router, I have forwarded 10.0.0.100 to Port 631 because I was told this is the Universal Printer port that is the standard one to use.
I have had experience forwarding to ports. I forward my camera to port 80 so that I can use http to see my camera from outside my network.
Thank you. Sorry for the delay but I am in South Africa and have just awoken
Please go to this site and enter your fixed IP address and port 631 & see if it's open?
No worries about the time. I know this is going to take some time to fix. I went to the Port Tester web site. Here is what I got:
22.214.171.124: 631 is open (That is my fixed external IP)
10.0.0.100: 631 is closed. (That is inside my network).
Thank you the second one failed because of NAT in the router. The router should detect an external signal on port 631 and forward it to 10.0.0.100
You can ping the printer so it's online properly.Please try temporarily putting the printer in the router DMZ to see if this now works. Any signal that arrives at the router will be sent to the DMZ.
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. Even after you have rated me, i will still support this ticket for FREE should there be more questions.
I'm sorry, posted to wrong question.
I don't know to whom I am responding. Please send me a message so I can clarify that I am talking to HongKongPom
Hello there yes I am still here. How did it go with the DMZ?
I placed the IP in the DMZ. However, the ping still did not work. Am I using the right port? It doesn't make sense that it should be 80. I am wondering if I have the print destination right on my work computer?
When I installed the printer at work under Windows 7, I chose TCP/IP and gave it the address of my home network but I appended :631. I will try it tomorrow without the port number.
I think I am missing something. Also I have been delayed because my ISP went down for maintenance. It is now back up.
Hello there. In the router DMZ you only need to put the Printer's IP address. You don't need to specify the port.
That's what DMZ is. Any signal arriving to any port will be forwarded to the DMZ automatically. Pinging is probably blocked through the router from the outside.Yes, using TCP/IP is correct.The printer is listening on port 631At work use your fixed IP address and port 631.The router will receive this signal and pass it to the printer.Does printing work now please?