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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8698
Experience:  Network consultant for over 20 years.
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I'm having an issue accessing my public IP remotely, that is

Customer Question

Customer: Hey Mike, I'm having an issue accessing my public IP remotely, that is resulting me not be able to access Plex Media Server remotely
JA: Thanks. Can you give me any more details about your issue?
Customer: Like what?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
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Submitted: 11 months ago.
Category: Networking
Customer: replied 11 months ago.
I don't have firewall enabled at all, and I've setup port forwarding on router like this (screenshot attached), as well as reserved DHCP for current iMac, but still thru some online port checker tools I can't seem to access it thru public IP...
Expert:  Mike the Mac Medic replied 11 months ago.

You have a static IP address? On the Mac go here: http://whatismyipaddress.com

What is the IP Address listed?

Customer: replied 11 months ago.
No, I do not have static IP address unfortunately...I'm getting "93.87.122.1" IP address...
Expert:  Mike the Mac Medic replied 11 months ago.

OK and you tried that IP ?

Customer: replied 11 months ago.
of course :) I tried to test port at www.canyouseeme.org with no luck, also I simply tried connecting it as new server in finder while outside of my home network, no luck
Expert:  Mike the Mac Medic replied 11 months ago.

I port scanned it nothing

Customer: replied 11 months ago.
What do you mean?
Expert:  Mike the Mac Medic replied 11 months ago.

I scanned it from here there are no open ports. If you go here on the Mac does it open the server?

http://127.0.0.1:32400/web

Customer: replied 11 months ago.
Yeah, I know, there is something wrong there and I can't figure out what... Yes, that link opens plex web app...
Customer: replied 11 months ago.
One thing I notice is that http://127.0.0.1:32400/web will open web app but http://10.0.1.7:32400/web will as well, because that is what I reserved my local IP address for iMac and I port forwarded 32400 to that http://10.0.1.7:32400/web address
Expert:  Mike the Mac Medic replied 11 months ago.

Make sure you have System Preferences / Network set to Manual settings with that IP address etc... also restart the Airport router

Customer: replied 11 months ago.
Like this?
Expert:  Mike the Mac Medic replied 11 months ago.

Yes did you restart the Airport router?

Customer: replied 11 months ago.
I did...
Expert:  Mike the Mac Medic replied 11 months ago.

If you open your Network Utility (/System/Library/CoreServices/Applications/Network Utility.app) and try pinging that IP address it gets 100% packet loss so that IP address is not accessible.

Customer: replied 11 months ago.
I tried both internal and external, internal got 0% packet loss and external got 100%, what should I do? Thanks
Expert:  Mike the Mac Medic replied 11 months ago.

I would reset your Airport router to factory settings then set it up again.

Customer: replied 11 months ago.
Ok, I'll try to do that and let you know what happened...
Expert:  Mike the Mac Medic replied 11 months ago.

Ok I have mine connected directly not by WiFi and I think that will get you better results too

Expert:  Mike the Mac Medic replied 11 months ago.

Make sure it is a Factory Reset: https://support.apple.com/en-us/HT201945

Customer: replied 11 months ago.
Hm, no, that did not help, seems like there might be problem with public ip, how can we test that?
Expert:  Mike the Mac Medic replied 11 months ago.

I assume it changes what is it now? Also who is you internet provider?