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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35244
Experience:  Great troubleshooting skills with computer and network.
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I have Linksys Model EA6400. My old email address was which

Customer Question

Hi. I have Linksys Model EA6400. My old email address was***@******.*** which is no longer active and therefore I m not able to sign in. Forgot my password ***** can't use old e-mail address. Could you assist in changing my e-mail to **********m please? or send a message to my cekk: ************
Submitted: 11 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Are you looking for your Wi-Fi/wireless password?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
Windows7. Looking for my password ***** Linksys.com and my old email address is no longer active. therefore I can't get answer for new password.
Expert:  Viet - Network Tech replied 11 months ago.

What do you need the linksys.com password *****?

Are you just looking for your wi-fi/wireless password? (i.e., are you trying to connect a device to your wi-fi/wireless network name)?

Is the Windows 7 currently connected to the Linksys EA6400 router with a cable? Or is the connection wireless?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
trying to connect more devices. Not connected to Linksys with my laptop at this time. Unable to use my PC which is connected to Linksys but have temporarily lost internet connection
Customer: replied 11 months ago.
It's complicated since I live out in the country. Way out... Have xfinity WiFi on laptop but cannot connect to it with PC
Expert:  Viet - Network Tech replied 11 months ago.

So no computer is currently connected to the internet through the Linksys router right?

Can you connect an Ethernet/network cable (use the Ethernet cable from the PC as needed) to the laptop, and see if internet works on the laptop temporarily via wired connection first? Thank you.

Customer: replied 11 months ago.
Could you please assist in getting me signed into Linksys? And tried the wired Ethernet connection but didn't work.
Expert:  Viet - Network Tech replied 11 months ago.

Sorry, that means the router does not have internet at all?

We need to reset the router in order to reset the password.

Do you see the Reset button at the back of the Linksys router?

Thank you.

Customer: replied 11 months ago.
Noting happened when I pushed the reset button. I unplugged it for now and will plug in again and give you feedback
Customer: replied 11 months ago.
That did the trick. so can you help me reset password ***** my new e-mail address please?
Expert:  Viet - Network Tech replied 11 months ago.

Great. With a computer connected to the linksys router with an Ethernet / network cable, go to the website below:

http://192.168.1.1

, then go through the setup there to get your wi-fi/wireless network password

, and set up with your new email address as needed.

- If that does not work, with power connected to the linksys router, push and hold the Reset button for about 12 seconds

, connect a computer to the linksys router with an Ethernet cable.

, on that computer, go to the website below:

http://192.168.1.1

, then does go to the router's setup page?

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 11 months ago.
OK. following step one. system slow...
Expert:  Viet - Network Tech replied 11 months ago.

No problem; please take your time, then let me know. Thank you.

Expert:  Viet - Network Tech replied 11 months ago.

Only if needed, you can a new Linksys account with your current email address at the website below:

linksyssmartwifi.com

Thank you.

Expert:  Viet - Network Tech replied 11 months ago.

When you are available, please reply at the box below to continue troubleshooting. Thank you.