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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My vizio TV ('t know model number or my router model number

Customer Question

Customer: ***** *****. My vizio TV (don't know model number or my router model number as I am not at home unfortunately) connects to the 'internet' because I put in the password, but then it says "click WPS to connect at the end which I do, but then at the end it says "unable to connect"
JA: Thanks. Can you give me any more details about your issue?
Customer: It says "press the WPS button on your router" - do I really need to do this?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Networking Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Networking
Expert:  Richard replied 11 months ago.

Hi there and welcome

I will need you at home in order to troubleshoot this as I need to know make and models of the router and TV

When will you be at home to do this?

Customer: replied 11 months ago.
Six pm
Customer: replied 11 months ago.
I hope I am not charged until I get an answer
Expert:  Richard replied 11 months ago.

You have already made a deposit, which is refundable.

Expert:  Richard replied 11 months ago.

Send a message when you at home please so we can work on this.

Customer: replied 11 months ago.
Ok
Expert:  Richard replied 11 months ago.

thanks