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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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LixCan't connect to my router. We have Comcast and

Customer Question

lixCan't connect to my router. We have Comcast and everything was OK with our Samsung TV. Our router has 2 channels Home-FIAD-5 and Home-FIAD-2-4. The Vizio wants to go to the one ending with -2-4 and it will not take the password. Our cell phones also work off the one ending with -5. What do I need to do to get the new TV to go to the -5 channel?
Submitted: 11 months ago.
Category: Networking
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

To clarify, this is justanswer.com, a paid support site.

There is a fee for this service - vizio would not help as it is a network issue not a tv problem. Do you wish to continue?

Customer: replied 11 months ago.
No cancel and do not charge my card
Expert:  Nathan replied 11 months ago.

You've already been charged the full amount, per the terms you agreed to.

I'll opt out, and you may cancel/refund through the help page.

Thanks,

Nathan