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Quiksilver07070, PC Technician
Category: Networking
Satisfied Customers: 728
Experience:  AAS degree, in Computer NETWORKING
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I can't get my hp2015 to go back online
, my HP2015 is

Customer Question

Customer: ***** ***** I can't get my hp2015 to go back online
JA: Thanks. Can you give me any more details about your issue?
Customer: my HP2015 is wired network printer used by 3 different computers. Each of us have printed to it today, but now it says it is offline, can't get it back online
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 11 months ago.
Category: Networking
Expert:  Quiksilver07070 replied 11 months ago.

Hello and thank you for choosing


So, the printer was working just fine, and NOW...none of the computers (3 in all) can print.


SO, heres the first thing i would try.....reset (power cycle) the network device that the printer is directly plugged into.....typically that is a small network switch. Or it could be the router. Either a power cycle on the device that the printer connects to directly with a network cable. Make Sense?


If that doesnt work....we can move on to other possible solutions.

Customer: replied 11 months ago.
It did not work
Expert:  Quiksilver07070 replied 11 months ago.

alrighty, can you tell me what type of network devices you are using?


WHat i mean is.....the printer is connected via a network cable to a ....WHAT? What is this device? Make and model?


Also, have you tried moving the printer network cable to a differnt port on the network device?