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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35194
Experience:  Great troubleshooting skills with computer and network.
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I have an ASUS laptop with a Windows 7 operating system and

Customer Question

I have an ASUS laptop with a Windows 7 operating system and yesterday I turned it on and clicked on my Internet Explorer icon to access my email and all that kept coming up was "this page can not be displayed". I ran a troubleshooting check which said everything checks fine but kept saying no connection to my DNS server. I contacted my high speed Internet provider (AT&T) and they sent a technician out who installed a new modem and reset my WiFi settings and said I need to contact ASUS because my wife's laptop is using the same WiFi connection and her laptop works perfectly. He suggested that some setting in my laptop may have been somehow disabled and simply needs to reset. Does this sound like something that could be fixed by an online tech?
Submitted: 11 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Did the tech try anything on your problematic Asus laptop?

Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 11 months ago.

Have you tried this first solution:

Solution #1:

- Click Start->All programs->Accessories->System Tools->System Restore and then click on Next, and restore the computer to any date before this issue has occurred, and check.

- If it does not work, I will continue providing more solutions.

Please reply at the box below to continue troubleshooting. Thank you.