I'm sorry about the issue. Did the tech try anything on your problematic Asus laptop?
Please reply at the box below. Thank you.
Have you tried this first solution:
- Click Start->All programs->Accessories->System Tools->System Restore and then click on Next, and restore the computer to any date before this issue has occurred, and check.
- If it does not work, I will continue providing more solutions.
Please reply at the box below to continue troubleshooting. Thank you.