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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9256
Experience:  Information Technology Specialist
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I have a Lenovo computer about three years old with Windows

Customer Question

I have a Lenovo computer about three years old with Windows eight. I am in a hotel with Internet access for my phone and iPad but cannot connect computer. Message is = wifi does not have a valid connection. Can you help?
Submitted: 11 months ago.
Category: Networking
Expert:  Randy IT Tech replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. Try these steps on your computer please>

Right click on your Windows Start menu.

Then choose device manager.

Then double click on the Network adapters.

Then right click on the wireless adapter.

Then choose uninstall.

Then reboot the Lenovo. Then check for wifi again please.

Customer: replied 11 months ago.
No go. I uninstalled the Broadcom 802.11n network adapter but it doesn't stay uninstalled.
Expert:  Randy IT Tech replied 11 months ago.

okay, it will automatically reinstall after you reboot each time. That resets the network adapter anf if the issue is with your computer that should take care of it.

Customer: replied 11 months ago.
Am I uninstalling the right adapter--4 are listed.
Expert:  Randy IT Tech replied 11 months ago.

it should say Intel dual band wireless or something similar.

Customer: replied 11 months ago.
I'm just going to give up.
Expert:  Randy IT Tech replied 11 months ago.

sorry about that.