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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My name is ***** *****. I am having trouble setting up the

Customer Question

Customer: My name is ***** *****. I am having trouble setting up the Fitbit Aria scale - wont connect to WiFi
JA: Thanks. Can you give me any more details about your issue?
Customer: It is a known problem. Lot's of posts on the web about it. May need to configure another channel on the router??
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Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new Fitbit Aria scale?

What is the error or message when connecting it to your Wi-Fi/wireless network name?

What is the model of your Internet/wireless modem/router device?

Did you have a Fitbit account yet?

Also, do you have Windows xp, vista, or 7, 8, or 10, or Mac computer?

Please reply at the box below. Thank you.