I'm sorry about the issue. Is this a new Fitbit Aria scale?
What is the error or message when connecting it to your Wi-Fi/wireless network name?
What is the model of your Internet/wireless modem/router device?
Did you have a Fitbit account yet?
Also, do you have Windows xp, vista, or 7, 8, or 10, or Mac computer?
Please reply at the box below. Thank you.