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hongkongpom
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 1268
Experience:  Microsoft Certified Desktop Support Techician since 2007
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I have a new Comcast internet wireless system and this

Customer Question

I have a new Comcast internet wireless system and this computer will not connect to the system. How can I get it to connect to this system. My old computer with Windows 7 and another computer with Windows 8 had no problem connecting, I am currently connect to Verizon wireless and wish to use the new network, but not lose my Verizon wireless capability to connect.
Submitted: 11 months ago.
Category: Networking
Expert:  hongkongpom replied 11 months ago.

Hello there what Operating System is this computer working on please Windows 7 etc?

​Can you see the name of your new wireless system showing in the list of available wifi networks please?

Customer: replied 11 months ago.
On windows 7 I used a Verizon wireless mi-fi, which also works with my windows 10
The name of the new wireless sometimes appears but says it is not shared
Expert:  hongkongpom replied 11 months ago.

Hello so this computer is Windows 10 and you can see your mi-fi and sometimes the Comcast listed in the available networks please?

Expert:  hongkongpom replied 11 months ago.

To view the available networks in Windows 10, please single left click the little TV looking icon on the bottom right of your computer screen

​You should see your Comcast system listed and if you click it, you can join the system. You will need to enter the password ***** the box that appears to be able to join the system. The password ***** most probably be written on a label on the bottom of the wireless system itself. It will say WPA key or network key or some such.