How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy IT Tech Your Own Question

Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9436
Experience:  Information Technology Specialist
62741268
Type Your Networking Question Here...
Randy IT Tech is online now
A new question is answered every 9 seconds

I have a Samsung Smart TV and it has recently stopped

Customer Question

I have a Samsung Smart TV and it has recently stopped connecting to our home network. This TV has been perfect for the last 2 years and nothing has changed. The best I can get is it to recognize the network before it times out or disconnects. Sometimes the TV won't recognize any network/router. I got to a screen asking for a SSID number for our router and after about 30 seconds the screen closes out and goes back to cable television. I tried to update the software but the TV needs internet and I don't have a USB connection option at home. Any thoughts?
Thank you
Ryan
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the brand/model of your router please?