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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My att wifi keeps reloading, sometimes every 15 minutes.

Customer Question

My att wifi keeps reloading, sometimes every 15 minutes. This id inspite my going to the fast service and 4 trips by att tschnitians yo my house and relocating my router to the room adjacent to my dvd. Can you suggest a remedy?
Submitted: 11 months ago.
Category: Networking
Expert:  Jason Carlamere replied 11 months ago.

Hello - My name is Jason. In all honestly, I am not sure that i will be able to solve your problem. I have been researching your issue on ATT forums and it appears that the problems that you are experiencing are effecting many others. All the same complaints that I read stated the same reset problems that you have and all had technicians dispatched with no luck.

With that being said - I found a few articles that stated shutting of IPV6 on the modem worked for them. What model modem do you have ? - If you don't know how to shut off the setting I can look it up in the manual for you.

Customer: replied 11 months ago.
I found 2 numbers on my modem , SSID:ATT 160 AND NVG5-10. Your help is greatly appreciated.George Knowles
Expert:  Jason Carlamere replied 11 months ago.

Hello again - I have attached a link from Microsoft that gives details to IPV6 as well as how to turn it off. The site provides a download that you can run to automatically disable IPV6. I have not used this script before but it is from Microsoft so I trust it. I have outlined steps to perform this manually they can be used to ensure the Microsoft download worked . Try the Microsoft download and let me know if your problem goes away.

Click Here for the Download site

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The steps to perform this manually are as follows:

  • Click Start
  • then click Control Panel
  • Click Network and Sharing Center.
  • In the View your active networks area, click Local Area Connection, and then click Properties.
  • On the Networking tab, clear the Internet Protocol Version 6 (TCP/IPv6) check box, and then click OK.
  • Restart your computer
    Expert:  Jason Carlamere replied 11 months ago.

    Hello - Have you been able to try shutting of IPV6 to see if it solves your problems ?