Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the model of the tv?
I would need to know the complete model number of the tv, please.
I also need to know what sources/inputs are used with the tv and how they are connected. For example, cable box connected via hdmi, dvd player connected with component cables, etc.