Hi Deb. My name is***** you for your question and the opportunity to assist. Is the computer you are using now connected
wirelessly? We can get the password ***** it.
Thanks. Can we do a screen sharing session and I can help you directly?
Click the link below. On the page that opens click the green I Agree button to start the connection download. Run or Open the file when downloaded. If Windows asks, Allow the program to make changes. When the file has loaded we should be connected.
The file that gets downloaded is called Elsinore.ScreenConnect.Client. It will be in your Downloads folder. You shouldn't be asked for a computer name.
A reset would be the only way to retrieve the password. If you change your mind and would like to do it later that is not a problem as these questions don't close.
Have a happy holiday and if you could take a moment before leaving to provide a rating using the stars
at the top of the page it would be much appreciated.