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Tim, Sr. Engineer
Category: Networking
Satisfied Customers: 716
Experience:  Sr. Systems and Network Engineer
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I have a samsung dvr and i am having issues connecting to

Customer Question

hello i have a samsung dvr and i am having issues connecting to their DDNS ... the error is "failed to find a router"
on the iPolis mobile software i can view the cameras fine from the home network ... as soon as i disconnect, I cannot see the cameras
Submitted: 11 months ago.
Category: Networking
Expert:  Tim replied 11 months ago.

Hello, when using ipolis, you need to stay connected to view any data off of the cameras. As far as the DDNS, that would be Dynamic DNS, a software option you can use to view your cammeras and dvr when you are away from your home network, you need to have a router that supports DDNS, many do not support this feature. What home router do you have?

Expert:  Tim replied 11 months ago.

Hi there, i see you have checked back in, let me know if the above makes sense.