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Tim
Tim, Sr. Engineer
Category: Networking
Satisfied Customers: 838
Experience:  Sr. Systems and Network Engineer
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I have a samsung dvr and i am having issues connecting to

Customer Question

hello i have a samsung dvr and i am having issues connecting to their DDNS ... the error is "failed to find a router"
on the iPolis mobile software i can view the cameras fine from the home network ... as soon as i disconnect, I cannot see the cameras
Submitted: 1 year ago.
Category: Networking
Expert:  Tim replied 1 year ago.

Hello, when using ipolis, you need to stay connected to view any data off of the cameras. As far as the DDNS, that would be Dynamic DNS, a software option you can use to view your cammeras and dvr when you are away from your home network, you need to have a router that supports DDNS, many do not support this feature. What home router do you have?

Expert:  Tim replied 1 year ago.

Hi there, i see you have checked back in, let me know if the above makes sense.