Hi. My name is***** you for your question and the opportunity to assist. Is this a desktop computer
using a USB wi-fi adapter?
Try resetting the neworking protocols first.
Right-click on the start menu button and select Command Prompt (Admin)
At the blinking prompt in the black window type the following commands, pressing Enter after each
netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
netsh int ip reset netshlog.txt
Close the window and right-click the start menu button once more
and open Device Manager. Expand the entry for Network Adapters.
Right-click on your wireless adapter and Uninstall.
Once done, restart the computer and check for a wireless connection.