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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cannot seem to connect

Customer Question

I cannot seem to connect
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What are you trying to connect? Was it working fine previously?

Is there any error or message?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I am having trouble getting on the internet but am connected om my I phone
Customer: replied 1 year ago.
I will try again
Expert:  Viet - Network Tech replied 1 year ago.

Are you having issue connecting to the internet on your computer?

What's the model of your computer?

Is it a desktop or laptop?

Are you trying to connect the computer via wireless? Or is the computer connected to the modem/router device with a cable?

Is there any error or message?

When did this issue first occur?

Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 1 year ago.

Can you please confirm that the computer has Windows Vista (or Windows XP, or 7 or 8 or 10, etc.)?

Also, if you test connecting the computer to an extra Ethernet/network cable from the computer to the Internet modem/router device. Does the Internet work on the computer that way?

When you are available, please reply at the box below to continue. Thank you.

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