Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Can you tell me please if you already have a windows computer connected to the wireless network? And if so, which version of windows is it? As we may be able to get the password ***** this.
are you there ? do you still need help?
click on the radio bars (wifi bar) in the bottom right (near the time). Then right-click on your wireless network in the list (where it says connected). Click properties. Then in the new window click Security, then show characters.
and You will then see the wireless password.
let me know the results
has everything worked out please? did you find the password?
do you still need help please?
Ok, I'm sorry, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
are you there please?
I'm sorry i can't see your last message, can we do a remote session please?