I am the person that will be helping you today.
You first need to press and hold the WPS (WIFI Protected System) button on the router for 10 seconds. After that is complete, you have to go to the printer and press the wireless button down for 10 seconds or until it starts to blink. Is this what you did?
I will be standing by.
You must press the wireless button on the printer within two minutes after you press the WPS button on the router. Are you doing it within this time frame?
A phone call will not help. Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Okay. Once you do that, the remote link will be posted here.