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Claws224
Claws224, IEEE Network Engineer
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Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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After updating to windows 10 1511 i cannot connect to wifi

Customer Question

after updating to windows 10 1511 i cannot connect to wifi on my pc desktop - only will let me connect ethernet....very frustrating....have been onto my ISP and ASUS (mfr) drivers all disabled then enabled as well as uninstalled and then reinstalled....the message I am receiving is below when I go to device manager?
Device PCI\VEN_14E4&DEV_43B1&SUBSYS_21231A3B&REV_03\4&1517c53f&0&00E3 requires further installation.
Submitted: 11 months ago.
Category: Networking
Expert:  Byron replied 11 months ago.

Hi Noel. My name is***** you for your question and the opportunity to assist.

Can you give me the model# ***** your Asus desktop and

the version of Windows it originally came with?

Based on the numbers you supplied above you have a Broadcom BCM4352 adapter.

Customer: replied 11 months ago.
Hi Bryon -
The ASUS is a 2 in 1 desktop.
Model Name is*****: rev 1.xx
Came with windows 8.1 64bit
Spent hours with both COX ISP as well as Msft and then ASUS
ASUS suggested reset the whole PC which I did (and no go)
I attached some pix of the issues which also shows no bluetooth either.
PS is about 8 months or so old.
I will be gone most of the day but if you like you can email me directions as this appears to be a huge issue after the win 10 1511 update.
My email is***@******.***
my phone is(###) ###-####Thanks - Noel
Expert:  Byron replied 11 months ago.

Thanks. I'll take a look at your pics and see if I can figure something out.

Expert:  Byron replied 11 months ago.

I compared your specs in Settings>System>About. I'm running the same version of Win 10 on a Dell all-in-one.

The difference being that my Build number is ***** and yours is showing 10586.14.

I'm not sure if that's the issue. I'm just making you aware.

I'm still looking.

Expert:  Byron replied 11 months ago.

There are 4 ET2321 models, and Asus offers no Windows 10

drivers for any of them.

What I was able to find is that the ET2321 IUKH and INKH models have wireless ac.

So I'm thinking you have one of those models.

If you're willing to do a little experimenting you might consider these options:

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TRCJ2

http://support.lenovo.com/us/en/downloads/ds103388

It won't harm your computer to have multiple drivers installed. Windows will ignore those it can't use

but these are Windows 10 drivers for your wireless chipset.

The Dell download also includes the Bluetooth driver.

Customer: replied 11 months ago.
Hi Bryon
Thanks for your reply. I was out of the loop there for a few days but will check it out here asap.
I will advise.
Noel(###) ###-####
Expert:  Byron replied 11 months ago.

OK. Thanks for the update.

Customer: replied 11 months ago.
here's where I am at Bryon - still no wireless/wifi - bluetooth button shows but no action there either?
this is so frustrating as I cannot work like this - thx - Noel
Also attached pdf includes several screenshots which show clearly the stages and ongoing problems
20151221 Windows Network Diagnostics BRYON
Monday, December 21, 2015
12:46
Windows Network Diagnostics Publisher detailsIssues found
Wireless capability is turned off
Not fixed
Turn on wireless capability Completed
Issues found Detection details Wireless capability is turned off Not fixed
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Broadcom 802.11ac Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 6.30.223.234
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem44.inf
Inf File Date . . . . . . . . . : Sunday, April 12, 2015 5:40:11 PM
Section Name . . . . . . . . . : BCM43XAC_NT62
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_43b1
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 118f9318-d8c0-4334-91bb-40bca3bd1c30
Interface name: ASUS PCE-AC56 802.11ac Network Adapter
Interface type: Native Wi-Fi
Connection incident diagnosed
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
Connection History
Information for Auto Configuration ID 1
List of visible networks: 0 item(s) total, 0 item(s) displayed
List of preferred networks: 0 item(s)
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 118f9318-d8c0-4334-91bb-40bca3bd1c30
Interface name: ASUS PCE-AC56 802.11ac Network Adapter
Interface type: Native Wi-Fi
Result of diagnosis: Problem found
Root cause:
Wireless capability is turned off
Detailed root cause:
Radio is off (HW switch)
Repair option:
Turn on wireless capability
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.
Network Diagnostics Log
File Name: E1200C6D-D00F-4B97-A847-A1F5D80F1A35.Diagnose.0.etlOther Networking Configuration and Logs
File Name: NetworkConfiguration.cabCollection information
Computer Name: NMMDESKTOP
Windows Version: 10.0
Architecture: x64
Time: Monday, December 21, 2015 12:20:01 PM
Publisher details
Noel A. Mc Murray
Created with Microsoft OneNote 2016.
Expert:  Byron replied 11 months ago.

I'm not sure if this will make a difference but why is "Use random hardware addresses"

and "Paid wi-fi services" turned on?

Does this machine do a lot of traveling?

Customer: replied 11 months ago.
Answers to your questions: "Use random hardware addresses" Unsure? Shal I 'UNcheck"
and "Paid wi-fi services" turned on? _ understood needed to be on for COX internet - shall I uncheck?
Does this machine do a lot of traveling? No primarily a desktop - it is just that I need the wifi to get the bluetooth going so that I can connect wireless headphone microphone for Dragon nuance software writing
Expert:  Byron replied 11 months ago.

Those things don't need to be turned on to connect to your ISP.

Expert:  Byron replied 11 months ago.

Do you have any VPN connection software installed on the computer?