Hello! My name is*****
Please tell me if your computer is a Windows or a Mac computer. Also, are you able to connect to the modem (Internet) by wireless connection?
Thanks for the information!
Since you are experiencing network issues, I suggest re-installing the network drivers. That should solve the problem. To do that, follow these instructions:1. Move the mouse cursor to the bottom left corner and right-click on the Windows logo and select Device Manager2. In the Device Manager, expand the Network adapters category and locate your Ethernet adapter. If you see several adapters listed, look where it says something about "Intel", "Atheros", "Realtek", "Ethernet" "PCIe".
Once you have located it, right-click its name and select Uninstall. Check the Delete the driver software for this device check-box if it is available3. Confirm by clicking OK, and once you see it has disappeared from the list, restart your computer4. When your computer restarts, it will automatically detect the Ethernet adapter and re-install the drivers5. After that, test the connection and let me know the results
Sure, you can try again.
I don't think your new modem is the cause of the problem. It is possible that the Ethernet adapter on your desktop computer is faulty; however, let's do some further tests before we can be sure about that.
In case re-installing the drivers didn't make any difference, I suggest connecting the Ethernet cable into another LAN port on your modem. You can switch ports - connect your computer's Ethernet cable to the LAN port where your husband's computer Ethernet cable is currently connected, and then connect his Ethernet cable to the LAN port where your cable was connected.
Check the connection on both your husband's computer and yours.
Do you still require assistance with this issue?
Let me know,IT Miro
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