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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a Dell laptop which came with Microsoft internet

Customer Question

I have a Dell laptop which came with Microsoft internet software in it. I can't sign on to internet now because machine does not recognize password ***** had written down. Help
Submitted: 1 year ago.
Category: Networking
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What does the username portion of the logon screen say, does it have an email address written as the username or directly under?

If so, what is it?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
XXXXXXXXXXXXXX
Expert:  Martin replied 1 year ago.

Thank you, ***** ***** know your email password?

And do you have a phone number that ends in 72? If so, please give me the last 4 digits of that number only.

Customer: replied 1 year ago.
7572
Expert:  Martin replied 1 year ago.

Thanks, ***** ***** be getting a code, please type it in here so I can read it

Customer: replied 1 year ago.
no luck
Expert:  Martin replied 1 year ago.

Please read my last message again

Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.

Thanks, ***** ***** you like your new password ***** be?

It must be at least 8 characters long and no longer than 16

Customer: replied 1 year ago.
What was the code for?
XXXXXXXXXXXX
Expert:  Martin replied 1 year ago.

That password ***** 17 characters

Customer: replied 1 year ago.
XXXXXXXXXX
Expert:  Martin replied 1 year ago.

The code was for verification that you are the account holder, it is standard procedure.

Thank you

Expert:  Martin replied 1 year ago.

Ok give that a shot now, try XXXXXXXX

Customer: replied 1 year ago.
OK I'm in
Expert:  Martin replied 1 year ago.

Great work!