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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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We recently had to change out our U-verse router. Since that

Customer Question

We recently had to change out our U-verse router. Since that time we have been able to connect wirelessly to all of our other devices with the exception of our HP office jet 6600 printer which had worked wirelessly until now. We have tried over the past 3 days numerous times to get it to accept our routers pass code but to no avail. I continues to respond that the WPA security passphrase is incorrect.
Do you have any suggestions or ideas?
J. Dagg
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. I have no doubt that

you are using the correct password. If the printer is not cooperating, reset it back to factory defaults

it had when you first turned it on: (see attachment)

Once the reset has completed, please try connecting to wireless once again.