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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35781
Experience:  Great troubleshooting skills with computer and network.
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My I-Pad has stopped getting service at my house and all

Customer Question

My I-Pad has stopped getting service at my house and all other devises have no problem with the wi-fi. I do not understand what could have gone wrong with my apple devise. Can you help me troubleshoot?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try this first troubleshooting: Go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted

, then go to Settings -> Wi-Fi, then select / connect to your wi-fi/wireless network name and check.

If it does not work, is there any error or message?

When you go to the Settings app icon, then tap on the Wi-Fi option, then what do you see there?

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
netgear08
Expert:  Viet - Network Tech replied 1 year ago.

In Settings, make sure Airplane Mode is turned OFF

, then in Settings -> Wi-Fi, tap on your network name, and connect, then let me know what it shows or says.

Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 1 year ago.

Please try the following on the iPad:

1. Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit.

2. Go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted.

3. Go to Settings, make sure Airplane Mode is turned OFF.

4. Go to Settings -> Wi-Fi, make sure Wi-Fi is turned ON.

5. Go to Settings -> Wi-Fi, then select / connect to your wi-fi/wireless network name and check.

6. If it still does not work, disconnect the power cord(s) from your internet/wireless modem/router device(s) for a few minutes, then re-connect

, then wait a bit, then go to Settings -> Wi-Fi, then select / connect to your wi-fi/wireless network name and check.

When you are available, please reply at the box below to continue troubleshooting. Thank you.

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