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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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New AC2400. Can't set up wifi.

Customer Question

New AC2400. Can't set up wifi.
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

What is the specific problem that you are having with the router?

I will be standing by.

Thank you,

Customer: replied 1 year ago.
Just hooked up new router (last one died). It's an AC2400 and I have internet (obviously). BUT . . . I can't get Wifi (I had it before). When using the set-up disk, it keeps telling me it can't find the router. I completed all the troubleshooting steps, but it still has the same problem. I'M GOING NUTS! Also, I believe I'm being charged for help making this tech support while I'm just trying to set it up! I should at least have a chance to get it right first.
Expert:  Jason Jones replied 1 year ago. is made up with a group of experts from many different fields. All of us do not work for free. You came to the website looking for help. We are not Asus, which is the brand of your router. We are here to help. I assume there was some sort of confusion. We are not Asus. Do you wish to continue?

Customer: replied 1 year ago.
Not right now, thank you . Please do not process payment. Thank you. You may close this session.
Expert:  Jason Jones replied 1 year ago.

Thank you. I will send up the refund for you.

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