I am the person that will be helping you today.
What is the specific problem that you are having with the router?
I will be standing by.
Justanswer.com is made up with a group of experts from many different fields. All of us do not work for free. You came to the website looking for help. We are not Asus, which is the brand of your router. We are here to help. I assume there was some sort of confusion. We are not Asus. Do you wish to continue?
Thank you. I will send up the refund for you.