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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31117
Experience:  20 years consulting in the IT industry with Networking
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My Asus t300 dock will not pair to tablet or other devices

Customer Question

My Asus t300 dock will not pair to tablet or other devices
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Whats the make and model of the Tablet your docking it with?

And when did it last work?

Customer: replied 1 year ago.
The ASUS t300 are one unit . never worked. Tried pairing to my surface and would not pair with thar either. Tablets detect keyboard but the. Keyboard will not type. The number codes.
Customer: replied 1 year ago.
New device running win10
Expert:  Richard replied 1 year ago.

It only works with the ASUS Transformer Pad (TF300TG)

I need to confirm please this is the Tablet your using? Sometimes they sell it seperatly.

It wont work correctly with the Surface, it runs the with Android Operating system on the Transformer Pad

Customer: replied 1 year ago.
using tablet they came together
Customer: replied 1 year ago.
Its t300 chi set
Expert:  Richard replied 1 year ago.

Thank you

When you dock the Tablet, do you see the Release switch move completely over to the right?

Customer: replied 1 year ago.
What switch?
Expert:  Richard replied 1 year ago.

The one you slide to release the Tablet from the Dock.

Are you sure your docking it correctly? Follow the instructions page 81 here

http://dlcdnet.asus.com/pub/ASUS/EeePAD/TF300T/TF300T_MANUAL_en_20120423.pdf

can you confirm please your docking it this way.

Customer: replied 1 year ago.
No latch on this unit
Customer: replied 1 year ago.
Just slides on 2 prongs
Expert:  Richard replied 1 year ago.

ok, they only made one type for this model, so its possible it fell off and its not connecting correctly.

But when you put it on the Dock, do you see the Tablet charging? Which tells us if its getting power via the prongs.

Customer: replied 1 year ago.
Prongs do nothing. Dock plugs into tablet via usb
Expert:  Richard replied 1 year ago.

Thats how you dock it, via the prongs.

Did you see the method via the manual I gave you?

Customer: replied 1 year ago.
Its fully charged and tablet recognizing dock. When I get to pairing sage dock will not
Customer: replied 1 year ago.
That manual is not the same dock
Expert:  Richard replied 1 year ago.

The USB cable is for connecting it to a computer, not the dock

If the manual is not the same dock then you have a different Dock, can you read of the model on the actual dock please.

Customer: replied 1 year ago.
This unit is bluetooth
Customer: replied 1 year ago.
No com on prongs just magnetic stubs
Expert:  Richard replied 1 year ago.

What is the make and model of the actual Dock, this i what I need to know please

Customer: replied 1 year ago.
T300chirhm5t04
Expert:  Richard replied 1 year ago.

Thank you, ***** ***** it

When you turn on the Dock via the switch in the top left, then go to Bluetooth on the Tablet and look for all devices, do you see the Dock listed? It will have Asus Docking as its name

Customer: replied 1 year ago.
I SAID IT RECOGNIZES THE DOCK. JUST WILL NOT TYPE THE PAIRING CODE
Expert:  Richard replied 1 year ago.

What is the response you get when you type in the pairing code?

Customer: replied 1 year ago.
NOTTA
Customer: replied 1 year ago.
WONT TYPE CODE
Expert:  Richard replied 1 year ago.

ok, I need more information then this please.

What exactly happens when you type in the Code? What error or problem happens?