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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Bizhub200 Aaa002 scan to gmail

Customer Question

bizhub200 Aaa002 scan to gmail
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
Ethernet
Customer: replied 1 year ago.
to modem
uvers At&t
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
is that an additional charge
Expert:  Jason Jones replied 1 year ago.

Yes, there is one extra last charge because the remote service will take a bit more of my time.

Customer: replied 1 year ago.
idk if i cant trust you
it said $ 24 for a satisfied answer not extra
Customer: replied 1 year ago.
hello
Expert:  Jason Jones replied 1 year ago.

I am sorry to hear that you don't trust "me". We don't have to do the remote, if you don't want to. What else can you tell me about your problem? All you stated was, "bizhub200 Aaa002 scan to gmail". Do those words mean that you cannot send scans to your Gmail account or through your Gmail account?

Customer: replied 1 year ago.
from bizhub200 to gmail
Customer: replied 1 year ago.
changed internet providers
Expert:  Jason Jones replied 1 year ago.

What are you saying? You cannot send scans from the scanner to your Gmail account? Why not? Are you given errors? What happens?

Customer: replied 1 year ago.
EAA002 error
Expert:  Jason Jones replied 1 year ago.

You changed Internet Providers? Do you know if your scanner has a static IP address or not?

Customer: replied 1 year ago.
idk if its static its 192.168.1.51
it printing fine
Expert:  Jason Jones replied 1 year ago.

I see that you don't wish for me to remote in and fix this.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 1 year ago.
ok